How to send cold water meter readings in Uzbekistan via the Internet

We're figuring out how to do it right and not make a mistake.

The transmission of cold water meter readings is an important procedure that determines the correct charging of water charges. In Uzbekistan, this can be done online through the website uzsuv.uz , via the @uzsuvbot telegram bot, and in some cases, transfer it to the inspector. However, the latter method carries certain risks, which we will discuss below.

In this guide, we will explain in detail how to transfer the counter data yourself in order to avoid errors and possible problems with charges.

Current tariffs for water and other utilities in Uzbekistan can be found on the Golden Pages website.

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Why send meter readings?

Cold water meters, unlike electricity and gas meters, operate offline and do not automatically transfer data to the O'zsuvta'minot database and payment applications. Therefore, users need to send readings themselves every month.

If this is not done, the accrual system will calculate consumption based on the average value, based on consumption over previous periods. This can lead to two situations:

• It creates a debt that doesn't really exist. The system will assume that the consumption was higher than in reality and charge an additional amount.
• There will be a large prepayment, although in fact the water was consumed in a different volume. It may be difficult to recalculate in the future.

To avoid such problems, it is important to provide accurate readings in a timely manner, especially if the actual water consumption varies from month to month. O'zsuvta'minot recommends sending readings no later than the 30th of each month.
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Ways to transmit meter readings

To date, several ways of transmitting readings are available to consumers.:

1. Through the website uzsuv.uz – the official method that ensures that the data gets into the system.
2. Using the telegram bot @uzsuvbot is a convenient way in the messenger.
3. Using a messenger to your inspector is an unofficial method that is used in some cases (for example, if it is difficult for a pensioner to transfer data online). However, it does not exclude risks, as the inspector may forget or not enter the data.

The best option is to send the data yourself through the website and bot to avoid possible problems.
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How to transfer readings via the website uzsuv.uz

Step 1. Go to the website uzsuv.uz

Open the browser and enter cabinet.uzsuv.uz

Step 2. Log in to your personal account

To transmit the readings, you need to log in. For this:

1. Enter your personal account number (you can find it in the receipts or use the "Find out a new personal account" button) and click "Log in"
2. An SMS confirmation with a seven-digit code will be sent to your phone number attached to the account. Enter this code in the window.

Step 3. Enter the meter readings

After logging into your personal account, you will see different sections: here you can find out how many people are registered in the house, the meter number, the dates of its installation and verification. We also need to send the meter readings.

1. Go to the "Sending readings" section.

2. Enter the current numbers from the display of your cold water meter. Only black numbers are entered!
For example: Your meter readings are 00417265 — we enter only 417. Zeros at the beginning, if present, are not needed.
3. Check the entered data and click "Send".

Congratulations! You have successfully sent the data. After that, the balance in your personal account may change, which means that the data has been accepted and the payment has been recalculated.
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I have two counters. How to enter their readings?

Some households have two cold water meters installed: one for household needs (drinking water, sanitary purposes), and the second separately for irrigation. In this case, when transmitting data through the uzsuv website.uz it is necessary to enter readings for both meters. This will avoid calculation errors and correctly account for the water consumption for each metering device.

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The risks of transmitting testimony through an inspector in Telegram

Some users, especially pensioners, transmit data to water supply inspectors in a messenger (for example, Telegram) or ask them to come and measure the readings themselves. But this is not the most reliable way, because:

• The inspector may forget to enter the data. As a result, the charges will be calculated based on average consumption or standard, which may be unprofitable.
• Accidental errors – the inspector may make an error when entering, which will lead to incorrect accrual.
• It is impossible to verify the transmitted data – the information on the website is updated instantly, and when transmitted through the inspector, you will have to rely on his good faith.

If it is difficult for you to transfer readings online, ask relatives or neighbors to help with entering data on the website.
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What should I do if the readings are not taken into account?

If the charges are incorrect or have not been updated after the transfer of data through the website, follow these steps:

1. Check if the data has been updated: the date of the last update and the latest readings are indicated above the water meter on the website.
2. Contact the water supply at the contacts listed on the website.
3. If necessary, visit the district water utility.

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Conclusion

It is better to transmit the readings of the cold water meter yourself through the website suvsoz.uz , as this reduces the risks of errors and delays in accruals. Sending data to the inspector on Telegram is an unofficial method that can lead to problems.

Do not forget to transmit the meter readings on time to avoid charges according to the standard!

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